Marvin's Return Policy
Our goal is to make everything at Marvin's simple for the customer. This includes our Refund and Exchange Policy. Our goal is to take care of you, our customer. If you purchase an item and are dissatisfied with it for any reason, please feel free to return or exchange it within the following guidelines:
- A valid receipt is required and we will return the product for full purchase value or exchange it up to 120 days after the original sale.
- Gas powered equipment, Heaters, Air Conditioners, Appliances, and Televisions may be returned within 45 days of the original date of purchase. Again, a valid receipt is required. After this period, it may be sent out for repair at the customer's expense, unless it is covered under manufacturer warranty.
- Special orders are ordered according to the customer's specification and are subject to a 15% restocking fee. See the Solution Center at your store for details.
- Cash and cash equivalent returns exceeding $500 may be refunded as a check mailed from our Store Support Center.
- Gift cards, shipping or delivery fees and abused products are not eligible for return.
If for any reason we do not live up to our current return policy guidelines, please contact your local store manager, message us via the Contact Us form, or you may call toll free at 1-800-844-7305.